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简析ISO9000族标准的发展
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简析 ISO9000 族标准的发展 程秀娟 孙孝静 (山东大学管理学院) 摘要:国际标准化组织ISO自1986年颁布了第一个ISO9000标准以来,在不到20年的时间里对标准进行 了多次修订。2008年,ISO颁布了2008版的ISO9001,对ISO9000族标准做出了进一步的修改。本文简述了 ISO9000族标准的由来以及20多年来的发展历程,结合标准的结构特点、主要变化以及应用情况等方面的简 要分析,探讨了“持续改进”的ISO9000族标准启示和未来演变的趋势。 关键词:ISO9000 族标准; 发展过程; 持续改进; 未来 The Development of ISO9000 Family Standards Cheng Xiujuan Sun Xiaojing (Management School of Shandong University ) Abstract: ISO published ISO 9000 family standard in 1986, and since then it has revised it many times in less than twenty years. In 2008, ISO published ISO 9001: 2008 and made the modifications more future. This paper has a brief description of the origin of ISO9000 family standards and its 20 years of development process. Then, it analyzes the structural characteristics,the main changes, and the applications of ISO9000 standards in those years. In the end, this article makes an attempt to explore inspirations the "continuous improvement" of the ISO9000 family standards give us,and the future evolution trend
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